Advantages of Business Etiquette Training!

The way you present yourself affects not only your reputation but it also affects the image of your company. Business etiquette training will allow you to have an edge against larger competitors.

Here are some advantages of business etiquette training:

An enhanced image

You as a business person are judged by how you present yourself in a social and professional environment. If you don’t know the right way to shake someone’s hand, or you are not aware as to how you should offer people your business card, then people might end up questioning your business skills.

When you observe the right etiquette, you suggest your fellow professionals that you are right there on their level. You also end up projecting an image of someone who is at ease in the boardroom and also when you are meeting people one-on-one.

Posted in Uncategorized | Comments Off

Learn About Chinese Business Etiquette Before You Start Your Business Venture

Chinese business etiquettes are different. As a matter of fact, it is something like the whole world is on one side and China alone is on the other side. Why is it like that? The reason can be traced back to the history of China. Chinese civilization is oldest of all continuous civilization and it has a history which is 4,000 years old and is completely verifiable. Ever since the development of Chinese culture, the inhabitants made it a point to stay within their boundary and this made them shy when the outside world tries to get in touch. This element of shyness is reflected in Chinese business etiquette.

There are several Chinese business etiquettes which you need to learn before you try to get involved in serious business with Chinese people. The first and the foremost thing that you need to keep in mind that it is a referral which will lead to any business relationship. The reference needs to come from a different business associate. The stronger the recommendation, the better it is because; it is the recommendation which can earn you the best deals and prices. However, with the advent of globalization and internet, you may be able to get the best prices, fair trades all through the internet. You can even approach any Chinese company through emails or cold calls.

Yet another Chinese business etiquette is that if you are trying or planning to invest in any Chinese company, it is better that you contact and then approach any business advisory or investment committee. The best information will always be available with these advisories and committees and they can direct you to the right direction through information on raw materials, location and other business factors.

The most important Chinese business etiquette is that there is a tendency of a business relationship converting to social relationship and this happens inevitably after some considerable time of business. Business in China or with Chinese people cannot be kept aloof and professional as it happens in the West. The more personal you become with your Chinese business partner and more you discuss about your personal life, your political views, your hobbies etc, the more will the Chinese businessman think of getting involved in business with you.

The other Chinese business etiquette is that maintain seniority. If you are addressing the chairman of the company, start something like this: “Chairman XYZ”. If it is director, it must be “Director XYZ”. It should never be Mr/Ms XYZ. You must consider giving face. That is, you must give “due respect”! For instance, if you are buying a gift for the manager and the director of the company, the gift for the director needs to be costly and better than the one that you buy for the manager.

The final Chinese business etiquette is that if you are looking for a business talk with your Chinese counterpart, make it a point to take a trip to any restaurant. While you are in a lunch or a dinner, make sure that you don’t sit on a seat meant for someone else. Host and guests have different seats and they are all according to seniority. Drinking is something that Chinese love and their wines are fuel. Show medical grounds to drink less or better get someone along with you who can drink on your behalf. Not drinking will be a kind of dishonor and your business relationship might be at risk. Again don’t challenge any Chinese business counterpart in drinking. Chinese are voracious drinkers and you will definitely lose.

Posted in Uncategorized | Comments Off

Business Etiquette – How To Fix The 7 Rules That Are Commonly Broken

Business Etiquette is defined as “The customary code of polite behavior in society or among members of a particular profession or group.” When many people think of etiquette, they think “prim and proper.” However, in business, it really is more about respect than formality, not to mention it truly does have an affect on the bottom line.

Read on to learn whether you (or someone you work with) could use some improvement in his/her business etiquette.

Business Etiquette Rule Breaker #1

You are always fashionably late to meetings – even your own. You are very important and people need to know it. The fact that you show up to a meeting at all is enough. And to make your presence really know, you often request a recap of what you missed.

How do you fix it? Easy. Be on time or even a minute or two early. If you run meetings yourself, do not wait for everyone to arrive and do not recap what you discussed. If there are people that are always late, by missing out on important information, they will eventually learn that they need to show up on time. One more trick is to start a new trend and schedule 50 minute meetings instead of an hour meeting. That will give everyone the time to get from one meeting to the other with a bathroom break if needed!

Business Etiquette Rule Breaker #2

Your meetings always run late because what you have to talk about is so important. It is not your concern that attendees have other commitments or work to get done.

How do you fix it? Use the clock! More importantly, make your meetings focused and productive. Often there are only about three things that can be successfully discussed in an hour (unless it is a seminar) with no input. Put a time limit on each topic and move on or reschedule a new meeting when the time runs out.

Business Etiquette Rule Breaker #3

You answer your phone at every occasion, even when someone is talking to you. This seems especially important to do when the other person has come to your office and has been trying to communicate something that is seems to be especially important to them but it really isn’t to you.

How do you fix it? If you have a set meeting, just don’t answer the phone! If you really have to, explain to the other person that you are expecting a call that you would prefer to not miss, and ask if is it okay if you answer it. The other person, regardless of stature in the company, should have the power to approve or disapprove the request.

Business Etiquette Rule Breaker #4

Along with answering your business phone, you respond to emails and text messages on your mobile phone during meetings. You are a very busy person and everything you do is very important and must be addressed immediately.

How do you fix it? You know the answer. Keep your mobile phone on vibrate and do not check it every two minutes. If there is something that is so pressing that you can not wait until the meeting is over, reschedule. There was one suggestion I heard that may make sense… depending on the length of the meeting, you have a “technology” break every 20 or 40 minutes. From my experience, an email response can wait 20 minutes or so.

Business Etiquette Rule Breaker #5

You like to barge into other people’s offices, unannounced, sometimes while they are on the phone or obviously concentrating very hard on something. You proceed to check your email, text messages and talk about nothing particularly work-related.

How do you fix it? Take a walk and take your own break, or quietly check first before walking in. If you do actually have some business to discuss, call/email ahead of time, “knock” on the cube, or ask, “Is this a good time?” before barging right in. If others are actually breaking the rule, stand up to make it look like you are going somewhere. Then schedule the “visit” if it is really a business visit.

Business Etiquette Rule Breaker #6

Because you are so important and extremely busy, you find it very important to let people know that you are working until midnight. And, if you are the boss, your employees need to know it and should be checking their emails as well.

How do you fix it? Wait until the morning to send the email! Or, unless it is really important that the employee is “on call” communicate that with him/her in advance. Boundaries are extremely important for work/life balance and it reflects poorly on how people perceive you and your lifestyle. This is a big issue for most people, and we will talk more about it in another issue.

Business Etiquette Rule Breaker #7

People need to hear you so you like to talk loudly all the time. It is just how it is, and it really isn’t of your concern if others get distracted around you.

How do you fix it? Well, it may be that your voice is a little loud by nature – or you could be hard of hearing. However, if your voice is so loud that it is disruptive, close your door when you are on the phone or talking to someone. If you are in a cube, put up a sign right by your phone that says, “Please use your inside voice.” The people on the other side of the phone probably don’t enjoy your shouting in their ear either.

From my experience, these are some very basic and repetitive behaviors that show disrespect and rudeness in the workplace that are very easily remedied. There is a huge problem in the U.S. with employees being actively and positively engaged with one another and with their actual jobs. From a productivity and work environment standpoint, it can affect the bottom line for you and your business. Showing respect for others’ time, appreciating what they do and setting a good example will increase productivity and engagement in the workplace.

Share this information to those in your group, your HR department and anyone that you feel can benefit from this information. Make it a seminar. Create some new hire guidelines.

Posted in Uncategorized | Comments Off

Why New Hires Need Business Etiquette – And How They Can Get It

The transition between university life and a professional workplace isn’t always seamless. Adjusting to a major shift in workplace culture, protocol and dress takes time and effort. That said, with training, seminars and resources, recent graduates and new hires can be well equipped to jump right in to a professional environment -and your company can help them to do so.

Why Do New Hires Need Business Etiquette?

For those who have been working professionally for years, many aspects of professional life come as second nature. But for those just entering the workforce, certain protocol can be new territory. Notable examples:

Dining Etiquette

When dining for business, there are many more guidelines to follow that simply dining with family or friends, at home or in a restaurant.

Business dining often takes place in a more formal setting, which requires know-how of more extensive table settings and flatware as well as behaviour.

Additionally, the question of alcohol may come up, in which case it is not always obvious to a new hire that alcoholic drinks should only be ordered if the host encourages the order, and if so, no more than one alcoholic drink should be consumed in a business context.

Finally, keeping good conversation going throughout the meal is an art in and of itself. The savvy diner will not engage in controversial discussion, and will discuss business matters only when it seems appropriate to do so.

Interview Etiquette

Before a young person is even a “new hire,” they’ve got to get the job first! No matter how impressive a resume may be, poor interview etiquette may detract from a candidate’s chances of landing a job.

Punctuality is absolutely essential for a job interview – even if a candidate is only 5 minutes late, many employers will simply write off that opportunity. That said, a fine balance is necessary; in other words, getting to an interview too early can be awkward, especially in small companies. Arriving approximately 10 minutes in advance is a safe bet.

A handwritten thank-you note after an interview is indispensable. Coming prepared with other hard-copy materials is also helpful as well; for example, a copy of a resume and cover letter for each staff member conducting the interview, and a business card or reference letter if applicable.

Professional Dress

The expectation for professional dress and image, even in business casual settings, can be vastly different than on a university campus. It can help new hires immensely to have the dress code outlined right at the start of employment and to have an idea of the differences between business formal, business and business casual dress codes.

How Can New Hires Acquire Business Etiquette?

New hires can learn the basics of business etiquette and professional image right in your company.

Posted in Uncategorized | Comments Off

Business Etiquette – Are you Making These Mistakes in Business Etiquette?

Business etiquette is changing as quickly as the business world is evolving. The old etiquette rules no longer apply. Are you making these etiquette mistakes? If so, it may cost you success in your career or business. Don’t worry. Here are the solutions to your business etiquette questions.

Business etiquette mistake #1: Poor dining etiquette

Poor table etiquette ranges from not knowing which place setting is yours, to talking with your mouth full, chomping into a roll or not passing the bread basket. There are many ways to make a “crumby” impression with table etiquette.

Solution: Brush up on your table manners, either by getting help from someone who knows, or buying a book or How-to Guide to help you. Don’t risk losing a client, contract or job because of faux pas at the table.

Business etiquette mistake #2: Not treating business cards with respect

In North America business cards are treated quite casually. But in other cultures, business cards are considered part of a business person’s persona, and writing on their cards is considered very bad etiquette.

Solution: Don’t write on anyone’s cards if you can help it. If you absolutely must write something important and have nowhere else to write it, ask them first if you can write on their card. Then write on the back, not the front of the card.

Business etiquette mistake #3: Sending sloppy email

Email is a quick form of communication. But when emails become difficult to understand due to poor spelling and grammar, and unclear writing, you lost credibility.

Solution: Take a few extra seconds to read your message before you send it. Emails are still a form of written communication that can be saved and passed around, and poor writing will reflect badly on you.

Business etiquette mistake #4: Lack of cell phone etiquette

Common faux pas of cell phone etiquette include taking a call when you are with a client or your boss, and talking too loudly in public about confidential matters.

Solution: Turn off your cell phone in meetings and focus your attention on the meeting or on your client. When taking a call in a public place, keep it brief and private as much as possible, and don’t shout into the phone.

Business etiquette mistake #5: Putting people in Voice Mail Jail

Not responding to voice mail within an appropriate amount of time, and not leaving a clear message that moves the conversation ahead.

Solution: Try to respond to voice mail within 24 hours. If you are away from the office, leave a message telling callers who to contact, or when you will get back to them. When you call someone, leave a clear message that moves the conversation to the next step.

You are invited to use these solutions to the biggest business etiquette mistakes, to help you have good etiquette in the business world.

Posted in Uncategorized | Comments Off